ABOUT US
For over 30 years, Landmark Hospitality has been a household name for exceptional weddings and events. Now we’re introducing personalized travel planning services for all of life’s celebrations.
WHO WE ARE
Landmark Destinations is a division of the prestigious Landmark Hospitality group. Based in the NY/NJ metro area for over 30 years, with over 10,000 successful weddings and thousands more events. Husband and Wife as well as lifelong business partners Jeanne and Frank Cretella have a reputation for providing guests with memorable event planning experiences.
We believe that every event is special, our clients are family, and our destinations are always meticulously pre-vetted for luxury and highest quality with your needs in mind.
Whether you’re already part of the Landmark Family and interested in personalized travel or are getting married with us and looking to have everything – from the ceremony, to the honeymoon and beyond – seamlessly planned from start to finish, Landmark Destinations is ready for you.
OUR DEDICATED MEMORYMAKERS
Frequently Asked Questions
1. How do I start planning my trip with Landmark Destinations?
You can get started by contacting our travel experts through our website or by calling our toll-free number. We will guide you through the process of planning your dream vacation.
2. What types of travel experiences do you offer?
We offer a wide range of travel experiences, including honeymoons, anniversary trips, family vacations, group travel, and more. Our services are tailored to meet your specific needs and preferences.
3. Can you help me choose the right destination for my trip?
Absolutely! Our travel experts can recommend destinations based on your interests, budget, and travel goals. We’ll work with you to find the perfect fit for your vacation.
4. Do you provide travel insurance options?
Yes, we can help you arrange travel insurance to protect your trip against unexpected events and emergencies. Your safety and peace of mind are our priorities.
5. What kind of accommodations do you offer?
We offer a wide range of accommodation options, from luxury resorts we partner with to boutique hotels and vacation rentals. We’ll match your preferences to the perfect place to stay.
6. Can you assist with group travel planning?
Certainly! We have experience in organizing group travel, whether it’s a family reunion, corporate retreat, or any other group event. We handle logistics, accommodations, and activities for a seamless experience.
7. How do you ensure the safety of travelers during trips?
We prioritize the safety and well-being of our clients. We stay informed about local safety guidelines and provide you with important travel information. We also have 24/7 support in case of emergencies.
8. Do you offer special packages for special occasions like anniversaries and birthdays?
Yes, we specialize in planning special occasion trips, including anniversary and birthday celebrations. We can arrange unique experiences and surprises to make your milestone memorable.
9. Can you accommodate special dietary restrictions and preferences?
Yes, we can arrange for dietary preferences and restrictions to be accommodated during your trip. Just let us know your requirements, and we’ll make the necessary arrangements.
10. What happens if I encounter issues during my trip?
We provide 24/7 support to address any issues or concerns you may have during your trip. Simply reach out to us, and we’ll assist you in resolving any challenges that arise.
11. How can I stay updated on travel advisories and changes related to my trip?
We keep our clients informed about travel advisories, local regulations, and any changes that may affect their trips. We’ll provide you with the latest information to ensure a smooth travel experience.
12. What sets Landmark Destinations apart from other travel companies?
We pride ourselves on our personalized service, attention to detail, and the creation of unique and unforgettable travel experiences tailored to your preferences and needs.
If you have any more questions or need assistance with your travel plans, please don’t hesitate to contact us. We’re here to make your travel dreams come true.
Travel Booking Process
Booking travel for a client can be a complex process, but it can be broken down into several key steps to ensure a smooth and efficient experience. Whether you are a travel agent, a personal assistant, or helping a friend, here’s a general guide for booking travel for a client:
1. Initial Consultation:
– Start by having a conversation with your client to understand their travel preferences, objectives, and budget. Gather information about their destination, travel dates, and any specific requirements or preferences they have.
2. Research and Planning:
– Based on the information gathered in the initial consultation, begin researching travel options. This includes flights, accommodations, transportation, and activities.
– Consider factors like budget, travel restrictions, visa requirements, and any special needs your client may have (e.g., dietary restrictions, mobility issues).
3. Flight Booking:
– Search for and compare flight options that meet your client’s criteria, including departure and arrival times, airlines, layovers, and ticket prices.
– Once you and your client agree on a flight, book the tickets. Ensure you have all necessary passport information and traveler details.
4. Accommodation Booking:
– Find suitable accommodations (hotels, vacation rentals, etc.) that align with your client’s preferences and budget.
– Reserve the accommodation, making sure to provide any necessary details such as room type, check-in/check-out dates, and special requests.
5. Transportation and Transfers:
– Arrange transportation to and from the airport, as well as any local transportation needed during the trip. This could include renting a car, booking train or bus tickets, or organizing airport transfers.
6. Activities and Tours:
– Plan and book any activities, tours, or experiences your client wants to enjoy during their trip. Ensure you consider timing and availability.
7. Travel Insurance:
– Discuss the importance of travel insurance with your client and help them choose a suitable policy that covers their needs.
8. Travel Documents and Visas:
– Ensure your client has all the necessary travel documents, including a valid passport and any required visas.
– Assist in the visa application process if needed.
9. Payment and Confirmations:
– Collect payment from your client for all booked services and confirm each reservation with the respective providers. Keep records of all transactions.
10. Travel Itinerary:
– Create a detailed travel itinerary that includes all reservation details, flight schedules, accommodation addresses, contact information, and activity/tour bookings.
11. Emergency Contact Information:
– Provide your client with emergency contact information for you or your agency, as well as any local contacts at their destination.
12. Packing and Travel Tips:
– Offer packing tips and any relevant travel advice to help your client prepare for their trip.
13. Follow-Up and Support:
– Stay in touch with your client before, during, and after the trip to address any questions or concerns they may have.
14. Post-Trip Evaluation:
– After the trip, gather feedback from your client to assess their overall satisfaction and make improvements for future bookings.
Remember that communication and attention to detail are crucial throughout the entire process. Providing exceptional customer service can lead to a positive experience for your client and repeat business in the future.
